Privacy Policy

Melbourne Metropolitan College (MMC) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website at www.mmc.edu.au or interact with us through any other means.

By engaging with our services, you agree to the terms outlined in this Privacy Policy.

1. Information We May Collect

We may collect the following personal information:

• Identity data: Full name, date of birth, gender
  
• Contact details: Email address, phone number, residential and mailing address
  
• Academic data: Course enrolment, student ID, qualifications, attendance records, assessments
  
• Financial data: Payment details, tuition fees, and scholarship applications
  
• Technical data: IP address, browser type, device information, usage logs
  
• Other relevant information: Emergency contact details, visa status, employment status, language background

2. How We Collect Your Information

We may collect personal information through:

• Direct interactions with you (e.g., enrolment forms, applications, events)
  
• Our website and learning management systems via cookies and analytics tools
  
• Communications through email, phone, or in-person visits
  
• Third-party sources such as education agents, government departments, or previous educational providers

3. Use of Your Information

We collect and use your information to:

• Process enrolments and provide education and training services
  
• Comply with regulatory obligations under Australian education and privacy laws
  
• Communicate with you regarding your studies, applications, or institutional updates
  
• Support your academic progress and wellbeing
  
• Improve our services, student support, and campus operations
  

4. Disclosure of Your Information

We may share your personal information with:

• Regulatory authorities such as the Department of Education, ASQA, CRICOS, and the Department of Home Affairs
  
• External service providers (e.g., IT support, cloud storage, mailing systems)
  
• Education agents and pathway providers, where applicable
  
• Law enforcement or other bodies if required by law
  
• Other third parties with your explicit consent
  

5. Cookies and Tracking Technologies

Our website may use cookies to:

• Enhance site navigation and usability
  
• Track website usage and analytics for performance improvements
  
• Deliver content relevant to your interests
  

You may disable cookies in your browser settings; however, this could affect some website functionality.

6. Data Security

We employ appropriate physical, electronic, and managerial procedures to:

• Prevent unauthorised access, misuse, or alteration of your personal data
  
• Secure student records, academic results, and communications
  
• Protect data during storage and transmission using secure systems and technologies

However, no internet-based system is completely secure, and we cannot guarantee absolute protection.

7. Your Rights and Choices

You have the right to:

• Request access to the personal data we hold about you
  
• Request corrections if any information is inaccurate or outdated
  
• Withdraw consent where applicable
  
• Opt out of promotional communications at any time
  

To exercise your rights, contact us at: enquiries@mmc.edu.au

8. Third-Party Links

Our website may contain links to external websites. MMC is not responsible for the privacy practices or content of those sites.

9. International Data Transfers

MMC does not routinely share your personal information overseas. If international disclosure is necessary, we will ensure such transfers are compliant with the Privacy Act 1988 (Cth) and relevant educational standards.

10. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time. The latest version will always be available on our website, including an updated effective date.

We encourage users to review this policy periodically for any changes.

11. Contact Us

For any questions, concerns, or complaints about your privacy or this policy, please contact:

Melbourne Metropolitan College
Email: enquiries@mmc.edu.au
Phone: 1300 271 796
Address: Level 8, 190 Queen Street, Melbourne VIC 3000
Business Hours: 9:00 AM – 5:00 PM, Monday to Friday

Last Updated: 1st July 2025